AndrewJ wrote:Yeah, from the machine you don't seem to be able to get tickets through to Metrolink stops for example, unless I've still to reach that level of vending machine mastery (probably needs a black-belt). So that means an extra stop for tickets at Piccadilly - 2 long queues instead of 1 short one- and what is more it seems to be more expensive too!
Also, a rather surreal first screen where the 'popular tickets' appear to just be random stations across the Northern network. I think only one is actually on the Poynton line (Heaton Chapel), and you can't actually get a direct train there most of the day anyway. Perhaps by popular they just mean nice and friendly rather than most frequented destination.
By the way, the Northern ticket checkers and issuers have started to include Poynton in the TfGM off-peak evening restrictions this week. I've been stopped twice already, once on the train and once at Poynton station itself. Before this week you could travel into Manchester after 9:30 on an off-peak ticket, safe in the knowledge that it was valid for return at any time that day. However off-peak are no longer valid on evening peak trains (4pm-6). Would have been nice to have been informed about it beforehand (and told about it on the ticket machine!), instead of being made to feel like a criminal. They should probably update their website too which still shows the restrictions stopping at Bramhall. With a human there you at least get told about such things when you buy the ticket.
Not true what so ever unless you have a DUO. See my post above for a full breakdown.
We've had numerous reports about this in our Ticketing Area on Railuk, it got better for a time but seems to have got worse, probably because Northern are desperately trying to increase revenue to keep on track with their forecasts and premium payments to the government.
The training on tickets is shambolic and I had to correct a guard once who was telling some passengers incorrect information and he was a trainer!
The other factor is most staff now have no interest in tickets and are not railway enthusiasts so don't have any inclination to learn more about tickets.
I am however part of a fares group and we regularly discuss issues and changes to pricing and restrictions.